Privacy Policy

Who operates this website

This website is operated by the Chelmsford Pelvic Floor Trial team. If you have any questions about this privacy policy or how your information is handled, please contact us at [email protected].

What data we collect

When you submit the free trial request form, we collect:

• Name
• Email address
• Mobile number
• Main concern
• Whether you are able to attend Chelmsford
• Best time to contact you
• Consent status
• Any additional information you voluntarily provide

Why we collect your data

We use the information you provide to:

• Respond to your free trial request
• Discuss availability with you
• Assess basic suitability before confirming an appointment
• Manage enquiries
• Maintain appropriate records

Lawful basis for processing

We rely on the following lawful bases under UK GDPR:

• Consent — for contacting you and handling your enquiry
• Legitimate interests — for managing enquiries and maintaining records
• Where health-related information is provided, explicit consent or another appropriate UK GDPR condition may apply

Who we may share your data with

Your information may be shared with the following types of service providers, solely for the purposes described above:

• Website and lead capture provider (currently Sintra)
• Email provider
• CRM provider (HubSpot, if and when connected)
• Authorised team members handling enquiries

The form currently routes through the website lead capture system. If a CRM such as HubSpot is connected in the future, leads may also be stored and managed there.

How long we keep your data

We retain your information only for as long as necessary for enquiry handling, suitability review, appointment administration, and any legal or record-keeping purposes. When your data is no longer needed, it will be securely deleted or anonymised.

Your rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Request restriction of processing
• Object to processing
• Data portability, where applicable

To exercise any of these rights, please contact us at [email protected].

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies and tracking

Analytics or advertising pixels (such as Meta/Facebook Pixel) may be used on this website if enabled. Where cookies or tracking technologies are used, appropriate cookie controls and consent mechanisms will be shown where required by law.

Security

We take reasonable steps to protect the information you submit through this website. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Important note

Please do not submit urgent medical information through the form on this website. If you have new, unusual, severe or unexplained symptoms, please speak with your GP or an appropriate healthcare professional.

Contact

If you have any questions about this privacy policy, please email [email protected].